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SpecialOne Platform

Observability and monitoring platform that centralizes the health of your infrastructure, applications and services in a single interface. Brings together metrics, problems, alerts and reports from your environment in one place, with configurable alerts across multiple channels and team-specific dashboards.

What it is for

  • Know before your customer does when something breaks.
  • Understand quickly what is happening when a problem appears.
  • Stop firefighting the same thing by tracking trends and alert recurrence.
  • Prove delivery with SLA and capacity reports.

What the platform does

The platform collects metrics, events and availability indicators from multiple resource types (servers, databases, containers, cloud, network, applications) and layers three capabilities on top:

  1. Visualization through ready-made and custom dashboards.
  2. Alerting when something deviates from expected, delivered through the channels you configure.
  3. Reports on SLA, capacity and problem history.

Who uses it

  • SRE / Infra - tracks health of servers, containers, cloud, network.
  • DBA - monitors databases, connections, locks, disk usage.
  • Dev / APM - follows traces, errors and application performance.
  • NOC - lives in the problems page, triages alerts in real time.
  • Management - consumes SLA and availability reports.

High-level architecture

Your environment has three components:

  • Collector (Hub): a lightweight service installed in your network that talks to the SpecialOne platform and collects metrics from monitored resources. One collector covers most environments. Segmented networks may run several.
  • Agent: software installed on each host (Linux or Windows server) that sends local metrics to the collector.
  • Direct connections: for databases, cloud, APIs, storage and network devices the collector talks directly to the resource (no agent needed), using credentials set in the portal.
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Where to start

  • Quickstart

    First login, UI tour and a checklist for your first 30 minutes.

    Start now

  • Concepts

    Core terms (tenant, host, alert, agent, hub) that appear everywhere in the platform.

    Read concepts

  • Add a host

    Install the agent on a Linux or Windows server and start collecting metrics.

    Step by step

  • Add a database

    Connect MySQL, PostgreSQL, SQL Server, Oracle and other databases to monitoring.

    How to connect

What you can monitor

Category Examples
Servers Linux and Windows hosts, physical or virtual
Databases MySQL, PostgreSQL, SQL Server, Oracle, MongoDB
Containers Docker and Kubernetes (nodes, pods, deployments)
Cloud AWS, OCI, VMware, Zadara
Network Switches, routers, firewalls, access points
Storage Storage arrays, backup, snapshots
Applications (APM) Traces, errors, service dependencies, per-transaction performance
Web Public URL availability and synthetic checks
Infrastructure UPS, generators, HVAC (DCIM)

Docs layout

  • Getting Started - overview, first access, concepts, quickstart
  • Observe & Explore - cockpit, dashboards, reports, alerts
  • Infrastructure - hosts, Docker, Kubernetes, storage, network, inventory, DCIM
  • Applications - APM, databases, synthetic, technologies
  • Cloud - VMware, Zadara, OCI, AWS
  • Notifications - channels and delivery rules
  • Administration - agents & hubs, maintenances, audit
  • SpecialOne AI - platform assistant
  • Mobile App - notifications on your phone

Help